eBay buyers who file claims against sellers of fake usb flash memory sticks, MP Players and memory cards often find themselves drowned in email robotic responses that have the intellegence of a peanut.
This is because responses are cut from templates, no real intellgence is required. Contacting Paypal by telephone requires a person respond to you. The results can be varied but it is better than an email robot. You should explain the situation and not let the person brush you off or give you a story – demand escalation or that they contact a supervisor immediately you feel they are not helpful.
If you need to settle a claim, try to call. Use toll free numbers if you can. Eric has contributed telephone numbers he found for you to call and a link with more information.
Please use this post to leave additional telephone numbers in your country and also email addresses. Use other Paypal posts to leave comments on the status of your cases. Let’s try and build a complete reference list to assist eBay fake flash victims around the world.
Here is a link to all sorts of PayPal phone numbers and contact information (there is more info for U.K. and Australia on the page but I just posted the North American #s):
PayPal Phone Numbers: America & Canada
1-402-935-2050 (Toll Number)
1-888-215-5506 (Toll Free Number)
1-888-221-1161 (Toll Free Number)
1-408-376-7400 (Toll Number)
1-650-864-8000 (Toll Number)
1-402-935-2284 (Toll Number — Banking and Check Issues)
1-402-935-2212 (Toll Number — ACH Processing & Check Services)
1-402-935-2255 (Toll Number — Account Review Department)
1-402-935-2257 (Toll Number — Account Review Department)
1-402-935-2223 (Toll Number — PayPal Compliance)
1-402-935-2250 (Toll Number — PayPal Compliance)
1-402-935-2000 (Toll Number — Customer Service Department)
1-402-935-2007 (Toll Number — Customer Service Department)
1-402-935-5181 (Toll Number — Debit Card Services)
1-402-935-2116 (Toll Number — Escalations Department)
1-402-935-2129 (Toll Number — Escalations Department)
1-402-935-2238 (Toll Number — Management, Escalations Department)
1-402-935-2239 (Toll Number — Fraud Prevention Department)
1-402-935-2251 (Toll Number — Manager, Resolutions Department)
1-650-251-1101 (Toll FAX Number — Never Fax w/o a Case Number!)
1-408-376-7514 (Toll FAX Number — Never Fax w/o a Case Number!)
1-402-537-5755 (Toll FAX Number — PayPal Chargeback Department)
1-402-938-2337 (Toll FAX Number — Compliance Department)
1- 303-395-2802 (Toll FAX Number — Compliance Department)
BTW the people who answered my calls at PayPal were both based in the USA … and as I mentioned they were both very polite and helpful … but of course not everyone may have had the same experience.
- PayPal How Long Do You Have To Claim For A Refund In Disputes? A Guide About PayPal From eBayer’s Experiences
If you have more telephone numbers or email addresses, please leave them in comments on this post.